We want you to be happy with your order; however, if you are unsatisfied, please contact us as soon as possible, preferably within 7 days of receiving your item(s). Items must be returned within 30 days of purchase.
All shipping costs associated with returns and exchanges are the responsibility of the buyer. ** The original and reshipping fees are non-refundable. **
Returns are accepted on new, unworn, unaltered items in their original condition and packaging.
> EXCLUDED ITEMS FOR RETURN:
- Earrings (Including Stud Earrings, Ear Pins/ Climbers & Ear Cuffs - Due to Sanitary Reasons)
- Cartilage Hoops, Nose Rings/ Hoops, Body Jewelry (Fake & Real - Due to Sanitary Reasons)
- Personalized or Custom Orders (Unless an error was made in production by us.)
- Items worn or damaged through "normal wear and tear". *Please view the jewelry care instructions below.
> PLEASE CONTACT US FOR RETURN APPROVAL. <
- Once your order has been approved for a return, please pack your item(s) carefully to avoid damage during shipping, and include the order invoice for reference, along with the original packaging.
- Returns can be sent by USPS Mail. Tracking is optional; however, it is recommended to guarantee successful delivery of your return.
- A refund for the purchase amount, minus the cost of initial shipping, will be issued once your returned order has been received and processed.
***ORIGINAL & RESHIPPING FEES ARE THE RESPONSIBILITY OF THE BUYER. Shipping fees are non refundable. ***
>> Returned items that appear to have been worn, damaged, or altered will either be denied or subject to a restocking fee that will be deducted from the purchase amount to be refunded to the buyer. The cost for shipping is non refundable. <<
>> EXCHANGES, REPAIRS, and ALTERATIONS:
Please contact us if you would like to exchange your item for an alternate size or color. If you need your item altered or length adjusted, a small fee may be applied. A re-shipping fee will be applied to have the reworked item shipped back to you.
>> FAULTY or DAMAGED ORDER
We try to do our best to ensure that each order is made carefully and packaged safely. In certain situations, such as if the item is found to be defective (such as a broken clasp, chain, gemstone, etc.) or damaged during shipping, please contact us as soon as possible to have a replacement can be issued.